FAQ – Garden and Landscaping


How much does your garden service cost?

Each garden is unique so we will have to come out and give you a quote based on the size of your garden

What services do you offer?

– Weekly garden service

– Landscaping

– Garden clearance

– Garden design

What does your garden service include?

We will mow your lawn and make sure all the clippings are collected and removed
We will trim your lawn edges
We will remove the weeds from your garden beds
We will sweep your paving
We will do minor pruning and remove the clippings
We will remove all garden refuse on a weekly basis.
Building rubble can be removed by arrangement.

How many people do you send to my garden

2-3 depending on the size of your garden

Do I need to be home when your garden service comes to me

No – we will arrange with you prior so you don’t have to be home in order for us to work

How will you get into my property if I am not there?

You can give us a key, remote control, hide a key, give us the code if you have a keypad outside or, make sure that someone is home or at the office when we arrive for the service.

If I give you a key, how will it be protected?

All keys are marked for identification with a code (no address or customer name is used) and locked in a safe when not issued to the cleaning supervisor for the day of your cleaning. Only our top management staff has access to the safe.

What about pets?

Most of our clients have pets of some kind. Pets are no problem, but we do need to know if you have pets. Large and/or aggressive pets will need to be secured so that we can clean your garden, pool, home or office. If your pet does not mind sharing their space for the cleaning to be done, we will gladly work around them.

Is there anything I need to do before the cleaning?

Yes, please. In order for us to provide a quality service we ask that you please pick up all clutter and secure any cash, jewelry and other small valuables before the service.

How is payment handled?

Monthly invoice is sent to you

What about “special requests?”

You can ask for special requests, this will be quoted separately

What don’t you do?

Anything not listed in our service agreement.

How do I get regular garden service started?

Go to our website and fill in the contact form and our staff will get hold of you

Will the price always be the same?

For regular cleaning clients, once set, the fee will be the same each time we clean. Our annual increases come into effect in March of each year.

Do I have to sign a contract/service agreement for a service?

Yes, there are terms and conditions you need to accept before we can commence with our service!

What if I want to cancel a scheduled service?

You will need to give 30 days’ notice to our team

What if my regular cleaning day falls on a public holiday?

We do not work on any Public holiday. If your service day falls on a public holiday, your service will be postponed until the next scheduled service day. You will however never miss 2 consecutive services unless one or both of these days were public holidays, i.e. Christmas day and New Year’s day fall on the same day, 7 days apart.