Terms and Conditions
Welcome to Super Green! Super Green is an online website allowing you to find and hire local service professionals (Pro’s). We are transforming the way customers connect with local service professionals.
These Terms and Conditions sets forth the agreement between you and Super Green (Pty) Ltd. It governs your use of the products and services we offer through our website, applications and mobile apps (collectively the “Site” or “Super Green website”).
This agreement provides important information to you, including information about your obligations about your content, our limitation of liability to you, and your agreement to resolve any disputes by individual arbitration and to waive the right to participate in a class action.
Please make sure to read this agreement, because your use of the Site is consent to these terms. If you do not agree to any of the updated terms, you should stop using the Super Green website.
The Super Green website is Solely a Venue for Communications
The Super Green website is a communications website for enabling the connection between individuals seeking to obtain services (“Customers”). Customers and Professionals together are referred to as “Users”. Those certain services requested by the Customers, which are to be completed by the Professionals, are hereinafter referred to as “Services/Customer Requests”. The provision of all Services is up to the Professionals.
Super Green Services
1 Super Green – After you enter form request details, we will attempt to match you with up to at least 1 Pro in your City, who may be interested in quoting you. However, we do not guarantee that we will be able to match your service needs with a Pro in your area that are either capable or willing to complete your service needs.
2 No Guarantees or Endorsements. Although we take certain steps to examine the credentials of our Pro’s, we make no guarantees or representations regarding the skills or representations of such Pro’s or the quality of the job that he or she may perform for you if you elect to hire their services. Super Green does not endorse or recommend the services of any particular business/Pro’s. It is entirely up to you to evaluate a Pro’s qualifications, and to enter into a direct contract with the business. We do not guarantee or warrant any Pro’s performance on the job or the outcome or quality of the services performed. The Pro’s and their businesses are not employees or agents of Super Green, nor is Super Green an agent of the Pro’s.
4 No Contracting via the Super Green Website. Super Green does not guarantee or warrant the pricing or discounts that a Pro may offer you. Any quotes provided by Pro’s via the Super Green website or apps, or which you find on the Super Green or apps, are not contractually binding offers, are for informational purposes only, and cannot be accepted on or via Super Green. No contractual arrangement is created based upon the quotes provided to you from Pro’s (or your scheduling of an appointment with a Pro). To contract with a Pro, you must work directly with the Pro. Super Green does not perform, and is not responsible for, any of the services requested by you in your quote request. Your rights under contracts you enter into with Pro’s are governed by the terms of such contracts and by applicable legal laws.
5 Release from Damages or Claims. Should you have a dispute with any Pro, you must address such dispute with the Pro directly. You hereby agree to release Super Green (and our officers, directors, affiliates, employees and agents) from any damages or claims (including consequential and incidental damages) of every kind or nature, suspected and unsuspected, known and unknown, and disclosed or undisclosed, arising out of or in any way connected with such disputes and your dealings with service professionals (Pro’s).
6 No Liability- Super Green shall bear no responsibility and have no liability whatsoever in respect of the provision of the services acquired by any customer or anyone. The customer agrees to indemnify Super Green against any claims made by any person against Super Green in respect of any loss or damage caused directly or indirectly by the acquisition of any services.
Your use of the Super Green services and prohibited uses
You acknowledge and agree that your use of Super Green is for your personal use and not for advertising purposes. You may not use Super Green to recreate or compete with Super Green, to solicit or harass Super Green Pro’s/businesses, or for any other purpose not contemplated herein. You acknowledge that a violation of the foregoing could result in significant damages, and you agree that you are liable to Super Green for any such damages, and will indemnify Super Green in the event of any third party claims against Super Green based on or arising from your violation of the foregoing.
We reserve the right to revoke your access to any Super Green products or properties at any time. All information about Pro’s are confidential and for your personal use only. If it is determined or suspected by Super Green in its sole discretion that you are misusing or attempting to misuse or circumvent the Super Green services or system, or are using or attempting to use them for any inappropriate or non-personal purposes, including but not limited to activities such as hacking, scraping content, infiltrating, fraud, advertising, jamming or spamming, Super Green reserves the right, in its sole discretion, to immediately terminate your access without notice and to initiate without notice appropriate legal actions or proceedings to seek appropriate remedies and/or damages, including but not limited to lost revenue, repairs, legal fees, costs and expenses, and to seek injunctions or other equitable remedies.
Information you provide to us
If you provide any information that is untrue, not current or incomplete, or if Super Green has reasonable grounds to suspect that such information is untrue, inaccurate, not current or incomplete, Super Green has the right to refuse any current or future use of the Super Green services (or any portion thereof) by you. You are responsible for any use of the Super Green services by persons to whom you intentionally or negligently allow access to your password. To knowingly input false information, including but not limited to name, phone number, address or e-mail address is a very serious and fraudulent matter that could result in significant costs and damages including invasion of privacy rights, to Super Green and its Pro’s, as well as the loss of time, effort and expense responding to and pursuing such false information and request, and further, could result in fines and penalties. Accordingly, if you knowingly input false information in a quote request, including but not limited to someone else’s name, e-mail address, physical address or phone number or a random or made up name, address, e-mail or phone number you agree to fully indemnify and be liable to Super Green and each Super Green Pro who accepts such quote requests for the actual damages that may arise from such intentional, misleading, harmful and fraudulent activity, plus reasonable legal fees.
Dispute resolution assistance
While we cannot guarantee the work performed by a listed Pro, and while we have no obligation to you with regard to your relationship with a Pro, the Super Green resolution process has been developed to try and assist you in resolving any disputes that may arise in the process of submitting a quote request on Super Green. We may, upon your request, provide limited assistance in resolving disputes between you and a Pro. You must participate and use good faith efforts to resolve problems. Such limited assistance in no way nullifies the release and indemnification described in these Terms & Conditions.
You acknowledge and agree that Super Green may monitor and/or record any telephone calls between you and Super Green.
Disclaimer: Super Green expressly disclaims any and all warranties, express or implied relating to the screening process for Pro’s, criteria, procedures, or information obtained or presented in the screening process of Pro’s or disclosures including but not limited to any warranties of merchantability, fitness for a particular use, or that the screening of Pro’s or verification procedures or standards are sufficient or that the information received in these screening of Pro’s or verification procedures is accurate, timely or error free.
Purchasing of Customer Requests
You acknowledge and agree that:
a. any and all of the terms and conditions pertaining to the Services requested by the Customer and your quote/proposal to offer those Services constitute a contract between you and the Customer and does not involve or implicate Super Green in anyway;
b. the lowest priced or best quote will not necessarily be the quote selected by the Customer;
c. Super Green plays no role whether active or inactive in the method of selection by the Customer of the selected quote;
d. And Super Green takes no responsibility for the accuracy, reliability or timeliness of the content provided by a customer posting a request for Services.
New Business Guarantee for Professionals
The New Business Guarantee is a great way for Professionals to find success on Super Green and to secure new customers. If Professionals do not secure at least one job on Super Green with their first purchase of 50 credits, we will refund their credits.
You agree to indemnify Super Green, and its subsidiaries, affiliates, officers, employees, agents, co-branders, and other partners and hold them each harmless from any and all claims or demands, including attorney’s fees, made by any third party due to or arising from your use of the Super Green services, in connection with the Super Green website, with regard to any dispute between you and a Pro/Business, or your violation of these terms and conditions, or arising from your violation of any rights of a third party.
You acknowledge and agree that the Super Green services are provided to you on an “AS IS” basis without any warranty whatsoever, and your sole and exclusive remedy, and Super Green’s sole obligation to you or any third party for any claim arising out of your use of the Super Green services or the Super Green website or Super Green apps, is that you are free to discontinue your use of the Super Green services or the Super Green website or Super Green apps at any time. Except as expressly set forth herein, Super Green expressly disclaims any implied warranties of any kind, including, but not limited to, warranties of merchantability or fitness for a particular purpose, and you agree that Super Green shall have no liability for direct, indirect, special, incidental, consequential (including lost profit), exemplary or punitive damages (even if Super Green has been advised of the possibility of such damages) arising out of this agreement or any consequences which flow from it.
Some local authorities and provinces do not allow limitations on or exclusion of incidental or consequential damages. In such local authorities and provinces, the above exclusions may not apply to you. The Terms and Conditions will inure to the benefit of Super Green’s successors, assigns and licensees. If any provision of these Terms and Conditions shall be deemed unlawful, void or unenforceable, for any reason, by any court of competent jurisdiction that provision shall be modified in order to make it enforceable, while maintaining the spirit of the provision. Alternatively, if modification is not possible, such provision shall be stricken and shall not affect the validity and enforceability of the remaining terms. The failure of Super Green to exercise or enforce any right or provision of the Terms and Conditions shall not constitute a waiver of such right or provision. You agree that regardless of any statute or law to the contrary, any claim or cause of action arising out of or related to use of the Super Green services or the Terms and Conditions must be filed within one (1) year after such claim or cause of action arose or be forever barred.
The user hereby agrees that the law applicable to these terms and conditions of use, their interpretation and any matter in connection therewith will be the laws of the Republic of South Africa.